Shipping policy
SHIPPING
KRUX ships from Brisbane, Australia.
Every order is packed with care and dispatched every Monday and Thursday as quickly as possible.
You’ll receive a shipping confirmation email with tracking details once your order leaves us.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your location and order size.
PROCESSING TIMES
Refer above^
During launches, limited drops, public holidays, or promotional periods, processing times may increase.
DELIVERY ESTIMATES
Australia
Estimated delivery: 3–7 business days after dispatch.
New Zealand
Please allow 7-10 business days after dispatch
Delivery times are estimates only and may vary depending on location and carrier performance.
Remote areas may require additional time.
ADDRESS ACCURACY
Customers are responsible for ensuring shipping details are entered correctly at checkout.
KRUX is not responsible for delays or losses resulting from incorrect delivery information.
UNCLAIMED OR RETURNED PARCELS
If an order is returned due to an incorrect address, failed delivery attempts, or failure to collect the parcel, additional shipping charges apply before reshipment.
Original shipping charges are non-refundable.
QUESTIONS
For shipping support:
MOVE WITH INTENT.