Refund policy

KRUX RETURNS & EXCHANGES POLICY

30-Day Return Window

Customers may request a return or exchange for eligible apparel within 30 days of delivery.

To be eligible, items should be:

unworn and unused;
in original condition;
with original tags attached;
accompanied by proof of purchase.

Change of Mind / Incorrect Sizing

For eligible change-of-mind or incorrect-size returns, customers may choose:

an exchange; or
KRUX store credit.

Cash refunds are not ordinarily provided for change-of-mind purchases.

Faulty, Damaged, Incorrect or Not-as-Described Goods

If an item is faulty, damaged, incorrectly supplied or otherwise fails to meet applicable consumer guarantees, KRUX will provide the remedy required under Australian Consumer Law.

Where possible, please notify us within 7 days of delivery so we can resolve the issue quickly. This does not limit any rights you may have under Australian Consumer Law.

Return Shipping

For change-of-mind, incorrect-size or preference-based returns, return postage is paid by the customer.

Where a product is faulty, incorrectly supplied or otherwise covered by Australian Consumer Law, KRUX will meet return-shipping costs where legally required.

Exchanges

Exchanges are subject to stock availability. If the requested replacement is unavailable, KRUX may offer store credit or another appropriate remedy.

Limited Releases / Final Sale

Certain products may be identified as Final Sale before purchase. Final Sale items are not eligible for change-of-mind returns or exchanges.

Final Sale status does not exclude or limit rights available under Australian Consumer Law for faulty, damaged, incorrectly supplied or otherwise non-compliant goods.

Stickers and Similar Consumable/Accessory Items

Change-of-mind returns are not accepted for stickers. If an item arrives damaged, defective or incorrect, please contact us and we will provide an appropriate remedy.